Unsupported devices

The University and College wireless network use a connection protocol called 802.1x which uses special security principals which are not supported on a number of home (consumer) devices. University’s that use eduroam (and most of them do) are using 802.1x.

With that in mind, we have tried to compile a list of wireless home devices that do not work in College. This list is forever changing as more and more wifi only devices are created. Some devices have the option of using a cable, the XBOX and PS4 are two of these and if you use the cable to connect in your room (where available) it will work (you will need to bring such devices to the ICT Helpdesk to register them with us in person). The Amazon Alexa Echo only uses wireless and consequently will not work in College. Please bear this in mind when deciding to bring devices to use in your College bedroom.

The following devices do not work on the University wireless network:

  • Smart TV’s
  • Amazon Fire Stick & Amazon Fire
  • Amazon Alexa (Echo)
  • Google Chromecast
  • Google Chromebook
  • XBOX
  • PlayStation
  • Nintendo Wii
  • Nintendo Switch
  • Fitbits
  • Printers
  • PVR
  • Apple TV
  • Apple time capsule
  • Sonos Speakers

This is not an exhaustive list, please ensure all devices support 802.1X (not to be confused with 802.11)

Problems connecting to Nexus365?

Older versions of TLS will no longer connect to Nexus365 after October 2018

Microsoft have announced that from the end of October 2018 they will only accept TLS 1.2 connections – support for older versions of TLS will no longer be accepted.

In order to connect securely to Nexus365 you will need a modern web browser or client software which use TLS 1.2 or later.

Known software which does not support TLS 1.2:

  • Android 4.3 (and earlier)
  • Firefox version 5.0 (and earlier – and any related forks of it)
  • Internet Explorer 8-10 on Windows 7 (and earlier)
  • Internet Explorer 10 on Windows Phone 8.0
  • Safari 6.0.4/OS X10.8.4 (and earlier)

If you are running any of the software versions above then you should look to update them to the latest versions.

More information can be found about this on the IT Services blog: http://blogs.it.ox.ac.uk/nexus/2018/07/26/tls/

Lynda.com available to Oxford University members


Members of the Universiy of Oxford have FREE access, ANYTIME and ANYWHERE to a large on-line library of video-based courses, supported by transcripts and practical exercises.

The courses are engaging, can be dipped into or watched in their entirety, and are perfect for developing your IT skills in support of your studies and future careers – they are also a great just-in-time reference, better than searching YouTube!

Visit http://courses.it.ox.ac.uk/lynda and login with OXFORD SSO credentials.


The University has recently obtained a licence which gives University members free access to a large collection of high quality video-based courses covering IT and business skills development. The video library is supplied by lynda.com.

Engagement of staff and students with lynda.com is going well – nearly 2,500 users. The Christmas break would be an ideal time for you to make use of lynda.com – both as a support tool and as an IT skills development resource for the future.

Hope you find this useful.

Download Microsoft Office 365 Apps via Nexus365


The download of Microsoft Office is based on University Card status – check your University service entitlement here:
NB – Unfortunately, the University is unable to provide licences for any Microsoft products to staff and academics with University Card status “Retired”.

If you are entitled to a Microsoft licence then you will be able to download a copy of Microsoft Office to your personal computer using the instructions below.

Getting Microsoft Office

  1. Login to Nexus365 using your OXFORD SSO credentials
  2. Now click the Microsoft Waffle in the top left



  3. Then click the Office 365 link from the Waffle menu


  4. This then takes you to – https://www.office.com/?auth=2&home=1
  5. Now click Install Office apps where you can then download Microsoft Office 365 apps to your computer.


Another term another email phishing attack

Dear all,

We are receiving and seeing a lot of reports of a new email phishing attempt against the staff and students of the College and likely the University.

This email, and many like it should be immediately deleted, please do not open the attachment, reply or click on any links:

phishing 2018-10-08

phishing 2018-10-08

If you believe you may have fallen for such an email please do not panic, simply contact us immediately, either via phone on 01865 270597 (please do leave a voicemail message stating your account/SSO id) or via our service desk ict.desk@some.ox.ac.uk.

For further advice and support on dealing with phishing emails please see: https://help.it.ox.ac.uk/email/phishing/index

ICT Helpdesk drop-in hours – Michaelmas Term 2018

If you are having trouble getting online in Somerville come to the IT Helpdesk.

The IT Helpdesk is located in Maitland 1A and the opening hours for the next few days are

  • Monday 1st October 12:00 to 13:00 & 13:30 to 14:30
  • Tuesday 2nd October 12:00 to 13:00 & 13:30 to 14:30

and then

  • Wednesday 3rd October 13:30 to 17:00
  • Thursday 4th & Friday 5th October 09:00 to 17:00
  • Monday 8th & Tuesday 9th October 09:00 to 17:00

for the rest of term, our normal drop-in hours:

  • Monday to Friday 12:00 to 13:00 & 13:30 to 14:30

If you can’t make those times, you can email the ICT Desk (ict.desk@some.ox.ac.uk) or call us on 01865 2 70597 and we can try and find a time more suitable to meet you.

Nexus365 (Office365) – email & Office apps



The University of Oxford now provides all staff and students with access to a full Office365 service, called Nexus365.

The service provides email via Outlook (and other email clients), the web and mobile devices, and also provides a personal OneDrive, Skype for Business and the desktop Office suite of products (Word, Excel, Access, Power Point, OneNote).

You can download the latest version of Microsoft Office (from https://portal.office.com) for up to 5 personally-owned PCs and Macs, plus five tablets – including iPad and mobiles – whilst you remain a member of the University.

The full service page can be found on the central IT Services site here: https://help.it.ox.ac.uk/nexus365/index



Networks @ Somerville 2018-19

A quick introduction/reminder of what each network at Somerville College is capable of for the start of term. This might get rather technical so a quick summary:

  • The SOMERVILLE wireless network has more bandwidth available than EDUROAM or The Cloud combined. The SOMERVILLE network does not limit bandwidth per device or per user.
  • EDUROAM has a maximum capacity of 300 Mbps shared across the College.
  • The Cloud has a maximum capacity of 50 Mbps shared across the College.

All networks have their technical limits such as wireless network speeds. This can be either device or access point speed limits (iPhone has a lower max speed than an MacBook Pro). Our wireless network access points are currently capable of speeds up to 300Mps per access point.

Lunch time and evenings are the busiest times across the Somerville and University networks, slower speeds are expected at those times.

For further help or advice email ict.desk@some.ox.ac.uk or call us on 01865 2 70597.


What is it:

  • (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

Who runs it:


  • Per device limited to 50Mbps (NEW higher speed 2018)
  • Per college limit, currently 300Mbps.

SOMERVILLE (wired and wireless)

What is it:

  • Somerville College’s own network, connected to the University of Oxford backbone network at 1Gbps

Who runs it:


  • no per device limit, Wireless 802.11N max speed of 300Mbps
  • College limited to 1Gbps

The Cloud

What is it:

  • The Cloud is a public wireless network, available in some Oxford Colleges and Departments and lots of shops and restaurants across the UK. It is connected to the College network at 50Mbps and can get very congested.

Who runs it:

  • The Cloud https://service.thecloud.net/service-platform/
  • This public network is provided to visitors of the College, by The Cloud and is primarily aimed at visitors and guests to the College who are not members of the University or College.


  • no per device limit, Wireless 802.11N max speed of 300Mbps
  • Per college limit, 100Mbps


What is it:

  • Network for internal Somerville use only

Who runs it:

  • Somerville College
  • not available to Somerville Members


  • College limit of 4Mbps

Status Update – everything is fine :)

Everything is currently fine as far as we know 🙂

We will publish new posts under this category if there are network/email/security or other issues to do with ICT in the College or University.

Feel free to bookmark this link: https://blogs.some.ox.ac.uk/ict/category/status/

You can also see the University status page here: http://status.ox.ac.uk/ which give service updates for centrally provided IT Services.