Update July 22nd – Network DOWNTIME

While the main switch replacements have been completed, there has been a short delay in replacing the new battery backup devices (UPS). This last bit of work will result in very short periods of downtime per building/cabinet as the engineers move round.

The current plan is as follows:

Updated plan showing UPS replacement work from 22nd July

As ever please get in touch if you need to discuss any issues, 01865 270597, ict.desk@some.ox.ac.uk.

Network DOWNTIME!

Planned Network Maintenance – Planned wired network upgrade, July 13th 10am to 4pm

Monday 13th July, work on the core and network upgrade starts again, the first issue we need our engineers to look at is the issues we had with the network CORE.

So on Monday 13th July from 10am through to 4pm there will be

NO College systems at all

No servers, no networks either wired or wireless, eduroam, The Cloud will all be down inside the College, and this will affect 155 and St Giles Terrace. While some services may come online between 10am and 4pm, they could go down again without warning.

This will give time for the engineers to replace the core network switches and look for any issues as they bring each building back online one at a time. External services such as Office365 will be fine, but no remote desktop server, no website etc.

Access to Teams, Outlook and Office365 from your own computers outside of the College, or using personal mobile data networks will continue to work as normal. University resources will not be affected buy our internal downtime.

Then from Tuesday 14th onwards they will continue to replace the remainder of the network switches, and will also be going round to each building installing new battery backup devices (UPS), this will mean there will be some downtime for each building but should be no more than 2 hours all being well.

Updated plan from 13th July

As ever please get in touch if you need to discuss any issues, 01865 270597, ict.desk@some.ox.ac.uk.

Friday afternoon update – network maintenance

Further work posponed until at least 12th Week (13th July onwards)

Friday afternoon update

Dear all,

Firstly I would like to apologies to all for the network going up and down most of the morning.

Following some unexpected issues discovered during this morning’s work, I have now postponed the final set of work that needs to be carried out until July 13th onwards (12th Week).

There is some investigation and planning that needs to be done, and there will be some serious downtime to sort out the issues uncovered today.

The network is now stable, and we are routing out any final little issues that have come up during the recovery.

Thank you to everyone for you patience today, and this blog post has the listed of completed work and those buildings and areas still to be done in July.

Kind regards,

Chris

——————————————

Christopher Bamber
ICT Systems Manager
Somerville College, Oxford University

Thursday evening update – network maintenance

Planned wired network upgrade, June 8th through to June 12th 16th

Thursday evening update

Dear all,

Work is progressing across college, but some works will now be completed next week, this version of the plan shows where we have got to and where we have moved work highlighted with a red background.

We have managed to keep each building downtime to just over 1 hour, still, however tomorrow AM there will be some downtime of the College network as a whole which we will keep to a minimum, this should be completed before 12pm.

Our Lodge Manager and Estates Manager will be managing the physical site access for our engineers, with myself and Abs assisting with the configuration and testing of the new kit.

Any questions as ever please do get in touch via email to ict.desk@some.ox.ac.uk.

Wedesday PM update – network maintenance

Planned wired network upgrade, June 8th through to June 12th

as of Wedesday PM

Work is progressing across college, but to prioritise students living in the engineers have fallen behind slightly, this version of the plan shows where we have got to and where we have moved work highlighted with a red background.

We have managed to keep each building downtime to just over 1 hour, with one exception where we had an issues overnight.

Our Lodge Manager and Estates Manager will be managing the physical site access for our engineers, with myself and Abs assisting with the configuration and testing of the new kit.

Any questions as ever please do get in touch via email to ict.desk@some.ox.ac.uk.

Planned Network Maintenance

Planned wired network upgrade, June 8th through to June 12th

Day-to-day plan for network upgrade 2020

Dear all,

Just before the lock down we had placed an order to replace our physical wired network infrastructure. That work for obvious reasons the project got postponed, however we are now ready to proceed with the upgrade.

The plan is to replace the network hardware building by building, sometimes this will be two at a time if the engineers are able to work in two locations at once.

This is the final plan for next week, the lines in RED are key points that must be met by our contractors as to avoid any issues with students sitting exams.

If there are any issues that would extend the downtime we will take remedial action and simply plug the old hardware back in and reconnect all. In essence we will be removing one piece of networking kit, putting in a new one, reconnecting it and turning it on. The network will then power back up and the wireless networks (Somerville, EDUROAM, The Cloud) will pop back online.

The wired and wireless (Somerville, EDUROAM, The Cloud) networks in a building will be affected (down/offline), for the duration of the planned work in that building/area (2 hours per building/area). If you are in college please be aware of this as you will need to plan your online work around these times.

I am expecting a few hours downtime per building/cabinet to do this, we will plan for 2 to 4 cabinets per day, and will speed the work up if everything is moving smoothly.

Our Lodge Manager and Estates Manager will be managing the physical site access for our engineers, with myself and Abs assisting with the configuration and testing of the new kit.

Any questions as ever please do get in touch via email to ict.desk@some.ox.ac.uk.

Kind regards,

Chris


Christopher Bamber
ICT Systems Manager
Somerville College, Oxford University

eduroam – quick guide

follow these step to get onto eduroam

First connect to the Internet by signing into The Cloud or using your own mobile data, then go to https://register.it.ox.ac.uk/ to register for a Remote Access Account.

PLEASE NOTE: If you have an Android device install the eduroamCAT tool from the ‘Google Plan Store’ before continuing.

On the device you want to connect go to https://cat.eduroam.org/ click on the ‘download eduroam installer’ button and select ‘University of Oxford’ as your institution.

When prompted for a username and password, enter your username followed by @OX.AC.UK e.g. abcd1234@OX.AC.UK. Remember, the password for eduroam is the Remote Access password.

You should now be able to connect to the eduroam network.

PLEASE NOTE: that this will work only after the time mentioned on the registration page

Removing old or problematic versions of Microsoft Office

Here are some tools that can help you remove an old version of Microsoft Office if you are having issues trying to install the new Office 365

Licence Removal Tool (LRT)

http://aka.ms/LRT

Office cleanup tool (OffScrub)

https://support.office.com/en-gb/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Access work or school

Click the windows button > your login picture > change account settings > access work or school > you should see the account you want to delete and click delete/remove

Credential Manager

Finally go and check out Credential Manager

https://uwaterloo.teamdynamix.com/TDClient/KB/ArticleDet?ID=69756&tab-group-responsive_menu_combined=on